Delivery & Returns
Delivery
Delivery to UK addresses
We offer two options for delivery on orders under £50 – Second Class Signed For or Special Delivery. For orders above £50 we only post via Special Delivery.
The Second Class postage option is only available for orders under £50 so that we can adequately insure all orders against loss or damage. This is especially important as many of our items are one-of-a-kind and cannot be replaced.
Special Delivery will usually be within 3-4 days from the date of your order, but please allow up to 7 days. Second Class Delivery will usually be within 3-6 days but please allow up to 10 days.
We consider sustainability in every area of our business and our packaging is no different. All our standard sized items are packed in environmentally friendly cardboard boxes and/or bags made by sustainable packaging specialist, Noissue.
We are currently offering free delivery on orders over £150 to UK addresses.
UK Delivery Costs
|
Order Conditions |
Second Class Signed For |
Special Delivery |
|
Orders under £50 |
£4.20 |
£8 |
|
Orders over £50 and under 4.5lbs |
N/A |
£8 |
|
Orders over 4.5lbs in weight |
N/A |
£35 |
|
Limited time offer – free postage on orders over £150 |
N/A |
£0 |
International orders
Delivery time to other international destinations will vary according to the location and the speed of delivery service.
International Delivery Costs
|
Delivery Type |
Order Weight |
Delivery Speed |
Price |
|
Express |
0lb–1lb |
2 to 11 business days |
£39.00 |
|
Express |
1.01lb–2lb |
2 to 11 business days |
£48.00 |
|
OS 1 |
0.44lb–0.5lb |
|
£20.00 |
|
OS 2 |
0.5lb–1.102lb |
|
£25.00 |
|
OS 3 |
1.102lb–2.205lb |
|
£30.00 |
|
OS 4 |
2.205lb–4.409lb |
|
£54.00 |
|
OS 5 |
4.409lb–22.046lb |
|
£62.00 |
|
OS Tracked and Signed |
0.1lb–0.43lb |
|
£10.00 |
Returns
We hope you are happy with your purchase, but if your item is faulty, does not fit, or is not in the condition that you expected, we are happy to accept returns and offer exchanges, credit note or refunds - simply return the unused/unopened product in its original packaging within 14 days of receipt.
Unfortunately we cannot bear the cost of shipping the returned item, however, if the goods were damaged in transit we will refund all shipping costs. We advise all returned products be sent using a delivery service that insures for the value of the goods. If 30 days have elapsed since your purchase, we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tag(s) still attached.
To complete your return, please email info@shopcurious.com confirming your order number and the reason for your return and we will send you a returns label. It is strongly recommended that you mail the return using a trackable or guaranteed postal delivery service. Please do not send your purchase back to the manufacturer.
Several types of goods are exempt from being returned including sale items, made to order or individually customised items, perishable goods such as food, flowers, newspapers and magazines, downloadable software products and intimate items of clothing.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of receipt.
Late or missing refunds
If you have not yet received a refund, please check your bank account, then contact your credit card issuer, and finally your bank. There is often a period of processing time before a refund is deposited in your account. If you have still not received your refund after following this procedure, please contact us at info@shopcurious.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the item was shipped to the giver’s address, we will send a refund to the present giver and they will be notified of your return.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, pre-paid shipping costs made at the time of the original order will be refunded.
Depending on where you live, the time it may take for an exchanged product to reach you will vary.